Reliability & Lifecycle Support

Infrastructure Doesn't Stop After Installation

Our comprehensive Annual Maintenance Contracts (AMC) protect capital investments and guarantee up to 99.5% operational network uptime.

SLA Framework

10-Stage Comprehensive AMC Lifecycle

Proactive preventive care combined with rapid emergency breakdown response.

STEP 01Asset Registration
STEP 02Baseline Audit
STEP 03Custom AMC Tier
STEP 04SLA Agreement
STEP 05Bi-Monthly Preventive
STEP 064-Hour Breakdown SLA
STEP 07Digital Service Audit
STEP 08Genuine Parts Swap
STEP 09Annual Performance Dossier
STEP 010Annual Renewal
Service Inclusions

What Our AMC Covers

Designed for both Amrut Bharat EV installed stations and third-party OCPP charging infrastructure.

Bi-Monthly Preventive Audit

Detailed cleaning of cooling fans, filter replacement, contact de-oxidation, and terminal tightening.

Standard AMC Inclusion

Thermal Imaging Diagnostics

Infrared thermal imaging of contactors, busbars, and power modules to detect hot spots before failure.

Standard AMC Inclusion

Electrical Safety & RCD Tests

Testing residual current devices (RCD), earth fault loop impedance, and surge arrestor health.

Standard AMC Inclusion

24/7 Cloud CMS Diagnostics

Automated error code monitoring, OTA firmware updates, and remote breaker reset capabilities.

Standard AMC Inclusion

Emergency 4-Hour Field Dispatch

Dedicated regional service engineers with mobile testing vans and critical spares kits.

Standard AMC Inclusion

Genuine OEM Spare Parts

Guaranteed availability of certified power modules, display screens, guns, and cables.

Standard AMC Inclusion

Enroll Your EVSE Network in Amrut AMC

Get an instant quotation based on your charger count, power capacities, and required SLA response times.