Reliability & Lifecycle Support

Infrastructure Doesn't Stop After Installation

Our comprehensive Annual Maintenance Contracts (AMC) protect capital investments and guarantee up to 99.5% operational network uptime.

SLA Framework

10-Stage Comprehensive AMC Lifecycle

Proactive preventive care combined with rapid emergency breakdown response.

STEP 01

Asset Registration

STEP 02

Baseline Audit

STEP 03

Custom AMC Tier

STEP 04

SLA Agreement

STEP 05

Bi-Monthly Preventive

STEP 06

4-Hour Breakdown SLA

STEP 07

Digital Service Audit

STEP 08

Genuine Parts Swap

STEP 09

Annual Performance Dossier

STEP 10

Annual Renewal

Service Inclusions

What Our AMC Covers

Designed for both Amrut Bharat EV installed stations and third-party OCPP charging infrastructure.

Bi-Monthly Preventive Audit

Detailed cleaning of cooling fans, filter replacement, contact de-oxidation, and terminal tightening.

Standard AMC Inclusion

Thermal Imaging Diagnostics

Infrared thermal imaging of contactors, busbars, and power modules to detect hot spots before failure.

Standard AMC Inclusion

Electrical Safety & RCD Tests

Testing residual current devices (RCD), earth fault loop impedance, and surge arrestor health.

Standard AMC Inclusion

24/7 Cloud CMS Diagnostics

Automated error code monitoring, OTA firmware updates, and remote breaker reset capabilities.

Standard AMC Inclusion

Emergency 4-Hour Field Dispatch

Dedicated regional service engineers with mobile testing vans and critical spares kits.

Standard AMC Inclusion

Genuine OEM Spare Parts

Guaranteed availability of certified power modules, display screens, guns, and cables.

Standard AMC Inclusion

Enroll Your EVSE Network in Amrut AMC

Get an instant quotation based on your charger count, power capacities, and required SLA response times.